Return & Refund Policy

At HOMEVO, we are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. Exchange Eligibility

We offer exchanges within 7 days of delivery only in the following cases:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product received is different from what was ordered.

To request an exchange, please contact us within 7 days of receiving your order.

2. Unboxing Video Requirement

An unboxing video is mandatory for any damaged, defective, or incorrect-product claim.

The video should clearly show:

• The sealed package before opening.

• The package being opened.

• The product and its condition after opening.

Without a valid unboxing video, HOMEVO may not be able to approve an exchange claim.

3. Product Condition

For an exchange to be accepted, the product must be:

• Unused and in its original condition.

• Returned with its original packaging and accessories, where applicable.

• Free from customer-caused damage, stains, or modifications.

4. Change of Mind

We do not accept returns or exchanges due to change of mind, personal preference, or simply not liking the product after delivery.

Please carefully review the product details before placing your order.

5. Refunds

HOMEVO primarily provides replacement or exchange for eligible damaged, defective, or incorrect products.

A refund may only be considered where an eligible issue is confirmed and a replacement is unavailable.

Approved refunds will be processed through an appropriate payment method, depending on the original payment method and circumstances of the order.

6. Exchange Process

To request an exchange, contact us with:

• Your order number.

• Your name and contact number.

• Clear photos of the product.

• The required unboxing video.

• A brief description of the issue.

Once your claim is reviewed and approved, our team will provide further instructions regarding the exchange.

7. Contact Us

For return, exchange, or refund assistance, please contact:

HOMEVO
Phone / WhatsApp: 03152290102
Email: homevo.pk@gmail.com

We reserve the right to review each claim and determine eligibility according to this policy.